Shipping policy

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At SKR NATURALS, we are dedicated to delivering your products with the highest level of care, reliability, and efficiency. To ensure a smooth and professional delivery experience, we have partnered with Shiprocket, one of India’s leading logistics aggregation platforms, which enables us to ship across a wide network of locations using trusted courier partners. Every order placed on our website goes through a careful processing and quality-check procedure to ensure that you receive your products in perfect condition. Orders are typically processed within 1–2 business days after confirmation, excluding Sundays and public holidays, and are dispatched promptly once ready.

After dispatch, delivery timelines generally range between 3 to 7 business days depending on your location, accessibility, and courier service availability. For metro cities and major towns, deliveries are usually faster, while remote or rural areas may experience slightly extended timelines. During peak seasons, festive periods, or unexpected circumstances, delivery timelines may be affected; however, we continuously monitor shipments and work closely with our logistics partner to minimize any delays. Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp, allowing you to track your shipment in real time and stay updated on its journey from our facility to your doorstep.

We ensure that all SKR NATURALS products are securely packed using appropriate packaging materials to prevent damage, leakage, or tampering during transit. However, while we take every precaution, SKR NATURALS shall not be held liable for delays or delivery failures caused by factors beyond our control, including but not limited to weather conditions, natural disasters, strikes, logistical disruptions, government restrictions, or courier-related issues. Customers are strongly advised to provide accurate and complete shipping details, including correct address, pin code, and contact number, at the time of placing the order. Any errors in these details may lead to delays, non-delivery, or return of the shipment.

In cases where a delivery attempt fails due to customer unavailability, incorrect address, or refusal to accept the order, the courier partner may attempt re-delivery as per their policy. If the order is returned to us under such circumstances, re-shipping charges may be applicable to resend the package. Shipping charges, if any, will be clearly displayed at checkout before payment, ensuring full transparency with no hidden fees. In some cases, promotional offers such as free shipping may be applied based on order value or ongoing campaigns.

For any shipping-related queries, delays, or tracking concerns, our support team is always available to assist you. We will coordinate with the courier partner through Shiprocket to provide timely updates and help resolve issues efficiently. By placing an order with SKR NATURALS, you acknowledge and agree to this shipping policy and understand that while we strive to deliver every order on time, certain delays may occur due to external factors beyond our control. Our goal is to ensure that every customer receives their order safely, securely, and with complete satisfaction, reflecting the trust and quality that SKR NATURALS stands for. 🌿